Home About Us Terms Maps Our fleet Contact us FAQ's Español

Terms of Use

 

Additional Authorized Drivers

  • All additional drivers must meet ALL rental qualifications in regard to age, credit card, and driving record as well as all other standard rental qualifications.
  • Must appear at the rental counter with the primary renter.
  • Must present a valid driver's license.
  • Must sign the rental agreement.
  • Must present an acceptable credit card in his/her own name.

 

Age Requirement

The minimum age rental requirement, is 25

All customers between the ages of 21 and 24 will be charged a standard additional daily fee of $5.00 USD

All Young Renters and Young Renter Additional Drivers must have a major credit card and a valid drivers license.

Young renters can only rent economy cars through full size cars.

 

Blackout Dates

Dates when certain special rates are not available or certificates/coupons cannot be used.

Normally during holidays and peak-rental times of the year.

 

Border Crossing From Mexico to other countries

It is prohibited take Mexican cars into other countries.

 

Border Crossing From Mexico to Belize or Guatemala

National Car Rental does not authorize its vehicles to be driven into Belize or Guatemala under any conditions.

 

Rental Process

When you reach the International Airport in Cancun, go to the National Car Rental´s counter; there one representative staff will have the pleasure to take you to the shuttle bus area. This bus will take you to the Check in area, where another staff will give you the rental agreement and will give your car.

Please, do not forget to have your major credit car and your driver license.

 

Concession Recoupment Fee

Some locations charge a percentage based Concession Recoupment Fee which will appear, in addition to rental charges, on the Estimate Bill of Internet reservations (the page prior entering name and e-mail information).

Other charges could apply, also.

 

Confirmation Numbers

Also known as a reservation number, this number confirms your reservation with National.

 

Credit Cards

Renter must present an acceptable credit card, with available credit, in their own name, at the time of rental.

Signature on back must match name imprinted on card.

Credit Cards honored:

* American Express 

* MasterCard

* Visa

 

Customer Privacy

National Car Rental takes customer privacy very seriously. It is National's policy that customer mail or e-mail information will not be shared with 3rd parties except in the case of contracted partnerships for the purposes of providing value added benefits to our customers. Credit information will not be shared with any 3rd party.

 

Debit Cards

National Car Rental will not accept debit cards at the start of a rental. A credit card qualification is required. Debit cards may only be used as a form of payment at the end of the rental (once the vehicle has been returned).

 

Driver's License

In order to rent a National vehicle, a valid Mexican or International driver's license is required and must be "in hand" at time of rental.

International renters must present a valid readable un-expired license from their country of residence.

No Learner Permits accepted.

Valid photo ID required.

No photocopies accepted.

 

Emergency Road Service (24-hour)

National Car Rental customers in need of emergency road service in Cancun, Merida and Playa del Carmen may call 01-800-849-8609 or to nearest National Car Rental office 24 hours.

All accidents must be reported to the police immediately. An accident report must be completed with National.

 

Fuel Policy/Charges

National Car Rental provides a full tank of gas at the time of rental and offers the following refueling options:

  • At the time of rental, customers may purchase the full tank of gas at current market price with no refunds (charges may vary).
  • Return with less than full tank and National Car Rental will refuel the vehicle for a refueling service charge (location's service charge may vary).
  • Return with a full tank and pay no refueling service charge. 

 

Late Charges

National Car Rental calculates rates based on a 24-hour period from the time of rental. If you do not bring back the car on time, you will incur a late charge.

 

Mechanical Problems and Accidents

You must also notify National Car Rental within 24 hours of the accident, and you will likely be required to complete another accident report for National Car Rental's records and your own. This report is for both parties' protection, and is particularly important if you have purchased a waiver of damage. Be aware that statements you make may be made a permanent part of the accident report. Remember to be truthful and accurate as your statements may be used in legal claims.

Once you complete the accident report, you should be able to continue your trip. Be sure to save all original receipts stating the reason for purchase of parts or labor, and the amounts.

 

Minimum Rental

Any rental of less than 24 hours will be charged a full day's rate.

 

One Way Rentals

A one way rental from National is the way to go if you need options and flexibility when traveling. You'll find our one-way rental rates very competitive, so extend your next business trip or plan a fly – drive vacation.

 

Rental Qualifications

All drivers must meet the renting location's minimum age requirements, have a valid driver's license, clean driving record and present a major credit card in his/her own name at the time of rental.

 

Surcharges - Taxes
The additional charges listed below will be itemized on your rental agreement:

Local sales taxes and other applicable surcharges, taxes and fees vary according to locations.

Some states and local governments also impose rental taxes and surcharges.

The estimated rate quoted during an online reservation provides you more detailed information on specific charges.


Upgrade

Vehicle car category higher than the one charged.

Offered at time of rental depending on car availability (additional charge may apply).



RESERVE NOW
 Pick-up Location:
 Return Location:
 Pick-up Date:
 Return Date:
 

OUR FLEET
* Económico Man.
* Compacto Man.
* Compacto Aut.
* Intermedio Manual
* Intermedio Aut.
* Full Size
* Premium
* SUV
* Full Size SUV
* Recreacional
* Mini Van
* Full Size Van
* Crossover SUV
Home About Us Terms Maps Our fleet Contact us Español
  Comercio Electrónico tienda virtual y pagos en línea www.comercio-online.com.mx hospedaje web México